Refund policy

RETURNS

Purchases made on the Merative Brand Store website for in-stock items may be returned by the customer for any reason within 30 days of purchase if product is in sale-able condition with all original components and tags still intact, except sale or clearance items.

Sale and clearance items may not be returned. All such returns must be accompanied by a valid return authorization that has been issued within 30 days from the date the product is received by Merative Fulfillment Center. Refunds will be issued in the same form as the original payment. The customer is responsible for return shipping. Returns are not accepted for on-demand products.

To request a return authorization please contact customerservice@usbrands.com, and provide the style, color, size, and reason for your return for each item as well as the order number(s) and date from the applicable product purchase.

EXCHANGES

To exchange an order, we recommend returning your original item (see “Returns”) and then placing a new online order for a replacement item. By placing a new order immediately, your new product will arrive much faster.

Alternatively, you may wait until after your refund is processed (i.e., when your return product is received by our warehouse) to place an exchange order. The customer is responsible for return shipping.
Returns are not accepted for on-demand products.